— Tech Support & Security · WordPress · Eugene, Oregon
Real humans. Same-day replies.
Expert WordPress support for the problems on your plate right now — debug, design tweak, custom coding, malware cleanup, or live training. Pay by the time block. No retainer. Sites we built, sites we didn't, and the one you inherited from someone who disappeared.
- Same-day on quick jobs
- No retainer
- U.S.-based
- 20+ years
At a glance
WordPress support on your terms
- Response time
- Same business day for quick jobs. Written quote within 2 hours for larger requests.
- Pricing model
- Time blocks: 30 min, 1 hour, or Project Block by quote. No monthly retainer.
- What we fix
- Bugs, plugin conflicts, design tweaks, custom code, hacks & malware, form failures, performance issues.
- Platforms
- WordPress. Any theme, any host, any version (within reason).
- Existing client?
- Not required. We help everyone — sites we built and sites we didn't.
- Care plans
- Optional monthly plans from $49/mo covering updates, security, backups, and priority support.
— What we fix
The problems we solve every week.
"My contact form stopped sending emails."
Usually an SMTP, spam filter, or plugin-conflict issue. Typical fix: 20–45 minutes.
"The site crashed after a plugin update."
We roll back, diagnose the conflict, and either find a working version or replace the plugin. Same day.
"I need a new page built to match the existing design."
Standard Block work. We clone your existing design system and ship the page within 1–2 business days.
"My site got hacked / is showing malware warnings."
Project Block. We clean, restore, patch the entry point, and harden. Back online within 24–48 hours.
"The site is slow and Lighthouse gave us a 32."
We audit, identify the 2–3 biggest wins (usually images, caching, JS bloat), and fix them. Typical result: 85+.
"Our developer disappeared and we can't log in."
Account recovery, password resets, DNS takeover, codebase audit. We've seen this one a lot lately.
"I want to learn to update my site myself."
Live 1:1 training over Zoom. Screen-shared, recorded, written docs included. 1-hour block covers most teams.
"We need a small custom feature built."
Custom post types, API integrations, workflow automations, email triggers. Project Block with firm quote.
— Time blocks
Pay for time. Not seats you won't use.
Buy a block. Use it against any job. Unused time stays on your account. No auto-renewal, no surprise invoices.
-
Quick Block
30 minblock
- Fast debugging
- Small content or style tweaks
- Plugin install & config
- Typical turnaround: same day
-
Most common
Standard Block
1 hourblock
- New page creation
- Multi-step debugging
- Live 1:1 training session
- Design adjustments
- Priority queue
-
Project Block
Customquote
- Custom coding & integrations
- Hack recovery & hardening
- Performance overhauls
- Firm price, fixed scope
- For anything over 1 hour
— How it works
Three steps. No ticket queues.
- 01
Tell us what's going on
Submit a request with as much detail as you have. Screenshots welcome. If the site is down or compromised, flag it — those go to the top of the queue.
- 02
We triage & estimate
Quick jobs: we start immediately. Larger jobs: we send a written quote within 2 hours. Either way, you know what's happening before we touch anything.
- 03
We fix it & report back
Work gets done. You get a clear summary of what we did, what we found, and any recommendations. Time drawn from your block. No surprise invoices.
— On security
Prevention beats recovery. Every time.
If you're on a monthly care plan, we actively keep your site out of trouble. If you're not, we can still rescue you — but an ounce of prevention is a lot cheaper than an afternoon of malware cleanup.
Core & plugin updates
Applied in a staging environment first, tested, then rolled to production. No more broken-after-update Mondays.
Malware scanning
Continuous scanning with automatic cleanup on detection. If something slips through, we fix it — you don't get an alarm and a bill.
Backups that actually restore
Daily off-server backups with regular restore tests. A backup you've never tested is not a backup.
Login hardening
2FA, limited login attempts, custom URL, admin IP allowlisting. 90% of WordPress hacks start here.
SSL & HTTPS enforcement
Active SSL monitoring, automatic renewal, mixed-content scanning. HTTPS stopped being optional years ago.
Uptime monitoring
1-minute interval checks from multiple geographies. If your site goes down, we often know before you do.
Annie's team rebuilt our site and then stuck with us for eight years. I've never had to think about hosting, security, or updates — and that is the point.
— Frequently asked
Support questions, answered quickly.
How fast can you help if my WordPress site is broken?
Quick jobs (30 minutes or less) typically turn around the same business day. Larger projects get a written quote within 2 hours of request during business hours. If your site is down or compromised, say so when you submit — we triage those first.
Do I need to be an existing client?
No. We support sites we built and sites we didn't — as long as it's WordPress. Many of our support clients came to us after their original developer disappeared or the agency they were with stopped returning calls.
How does time-block billing work?
You buy a block of time (30 min, 1 hr, or custom) up front. We draw against it for the work you request. Unused time stays on your account. No retainer, no minimum monthly commitment, no surprise invoices.
Can you recover a hacked or compromised site?
Yes. We clean malware, restore from a clean backup if available, patch the vulnerability that let it in, and harden the site against recurrence. Recovery is typically a Project Block billed against a firm quote after assessment.
Do you offer monthly care plans?
Yes. Monthly care plans start at $49/month and cover core/plugin/theme updates, security monitoring, backups, uptime monitoring, and priority support. Care plans include a small amount of hands-on support time each month at no extra charge.
Do you support sites on other platforms (Squarespace, Wix, Shopify)?
We specialize in WordPress and don't take on ongoing support for other platforms. For Squarespace/Wix/Shopify, we can consult or assist with a redesign to WordPress if that makes sense for your business.
Something broken? We can help today.
Tell us what's going on. Quick jobs usually ship the same business day — from a real person in Eugene.